TERMS & CONDITIONS

Reliance on Information Posted & Disclaimer

The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.

We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.

Information About Us

WALERO.com is a site operated by WALERO LIMITED ("We"); we are a Limited Company registered in England and Wales under registration number 08266419.

Our registered office is:-
Unit 5, Avenue Business Park,
Brockley Road,
Elsworth,
Cambridge,
CB23 4EY,
United Kingdom

Accessing Our Site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Our Site Changes Regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Our Liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
loss of income or revenue;
loss of business;
loss of profits or contracts;
loss of anticipated savings;
loss of data;
loss of goodwill;
wasted management or office time; and
for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Information About You and Your Visits to Our Site

We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Viruses, Hacking and Other Offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Links From Our Site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.

Jurisdiction and Applicable Law

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Trade Marks

WALERO is a registered trade marks of WALERO LIMITED

Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Your Concerns

If you have any concerns about material which appears on our site, please contact us at info@walero.uk

1. General

Welcome to our terms and conditions. Please read them carefully and consider them before making a purchase, as they establish what you can expect from us and what we expect from you. When we say "us", "we" or "Active", we mean Walero Active through Walero Ltd.

These terms and conditions apply when you place an order with us via the website www.walero.works/active or our mobile application (from now on referred to as the "Online Store").

By placing your order you agree to be bound by these terms and conditions, or the "Terms" as we will call them from now on. Therefore, please make sure you have read and understood them before ordering.

To place an order you must have the right to enter into agreements, meaning that you must be at least 18 years old and not be under guardianship. You must also have a valid email address and a delivery address in the United Kingdom.

You may not place an order for corporate, commercial or self-employed activities. We do not issue commercial VAT invoices for corporate use.

We have the right to amend these Terms, but the Terms that you approve at the time of your purchase will always apply for that particular purchase. Any changes made will be included in the latest published version of the Terms in the Online Store. Changes to the Terms will be effective from the time you accept the Terms, i.e. in connection with you making a new purchase. This means that we might and probably will change our Terms every now and again, so keep on visiting this page to stay up to date. As we do not archive previous versions of the Terms, we recommend that you save a copy when making a purchase.

2. Prices and delivery charges

The prices displayed in the Online Store include VAT, but do not include a delivery charge. In the checkout view, the total cost for your purchase including delivery charge will be displayed.

The cost for delivery is shown in the checkout view, where available delivery options are presented. You can also find more information. The delivery options available to you depend on your delivery address and ordered items. If we are unable to deliver your order in full and must make more than one delivery, you will only be charged for the single delivery. Please note that there are currently no delivery charges to the UK.

We may from time to time offer promotions, discount codes, gifts and other offers. Such offers are valid only for the period specified in connection with such offers and on the terms directly associated with them. Offers cannot be combined with other discounts unless expressly stated otherwise in the Online Store. You need to fill in the discount code for the offer before completing the purchase in order to use the offer.

3. Ordering

Do you want to place an order? Great! This is how you do it. You collect the items you wish to order in your shopping bag using the "Add to bag" button. In the shopping bag view, you can review your order and remove any item you have changed your mind about before proceeding to the checkout. When you place your order by clicking the "Complete purchase" button, you are making a binding offer to purchase the items in the shopping bag. Depending on your selected payment method, further steps may be required to finalise your payment.

On receipt of your order, we will send you an automatic email confirmation that your order has been placed. Please note that a placed order is an offer and does not constitute a binding contract until the order has been approved by us. If we approve your order, we will send you a shipping confirmation email that includes all relevant information about your order and its delivery. The shipping confirmation email is our approval of your order and the conclusion of our contract.

For various reasons, we may not be able to approve your order. We reserve the right to not approve your order for any 3.3.a. operational, 3.3.b. legal, or 3.3.c. commercial reason. For example, this could be the case if the item you ordered is defect and we have no more items in stock, or in case we suspect that items are being ordered for commercial reselling purposes. If we are unable to approve your order, we will let you know at the earliest opportunity after the automatic email confirmation has been sent, but naturally before we approve your order and send you the shipping confirmation.

If we have already received payment for an order that is not approved by us, we will attempt to refund the applicable amount using the same method you used to make the payment. If alternative arrangements are necessary for any reason, we will contact you to settle the refund.

4. Payment

You can pay for items on our Online Store using any one of the following methods: debit card, credit card, Google Pay, Apple Pay, Klarna, Paypal, Microsoft Pay. Please note exclusions may apply with the availability of payment methods.

We accept the following debit or credit cards: Visa, Mastercard, American Express and Maestro. When you use a payment card you confirm that the card being used is yours or that you have been specifically authorised by the owner of the payment card to use it.

All payments are subject to validation checks and authorisation by the payment service provider. If the payment service provider refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Other
You are obliged to submit a correct e-mail address and to inform Walero Active if your e-mail address changes. Please note that Walero Active reserves the right to send payment requests to your e-mail address.

Walero Active reserves the right to assign or pledge to third parties any claim for payment which has arisen in connection with the purchasing of goods via the Online Store.

5. Delivery

So, when will my order arrive, you wonder? In the checkout view, before placing your order, you will be informed of the delivery options available to your specified delivery address, including the estimated delivery time following our approval of your order and the cost for each option. Please note that delivery is currently free of charge for UK orders. You can also find more information here. If we approve your order, you will receive a shipping confirmation email containing all relevant information about your order and chosen delivery option.

Even though we do our very best to deliver within the communicated time frame, delivery may sometimes take longer due to unexpected events. If your order does not arrive by the estimated time of delivery, please contact Customer Service and they will try their best to help you.

6. Returns

Changed your mind? No problem. According to Consumer Rights Act 2015, you have the right to withdraw from your whole purchase or part thereof for any reason at all within 14 days from the day you receive your order. In addition to this, we give you 16 days extra as an extended right to return any or all items in your order. This means that you have a total of 30 days to make a return for any reason at all.

Please email hello@walero.uk with your order number and reason to start the returns process.

After that, you place the item you wish to return in the parcel you received it in, attach the pre-printed shipping label, or use the QR code and drop off the parcel at a designated drop off point or contact a courier for pick-up. For more information about how to return, please click here.

When we have processed the return you will receive a confirmation email. If you have not received an email confirming your return within 14 days of making it, please contact hello@walero.uk.

When notifying us, you may choose to use the following optional template, but it is not required:
To Walero Ltd I hereby give notice that I withdraw from my contract of sale of the following goods (insert order number), received on (insert date). Kind regards, (insert your name, address and date).

Please include the correct and complete item in the parcel, otherwise we cannot process your return. We want to highlight that you can only return items purchased in the Online Store. If you do not have a parcel, QR code or pre-printed shipping label, please contact hello@walero.uk to ensure that your item is returned to the correct address, otherwise we cannot process your return.

If you choose to make a return, we will refund you the order value and the cost of delivery. We will also not charge for the cost of the return when sending an online order back to us via post/courier. Please note that if you have chosen a more expensive delivery option than standard delivery, only an amount equal to the cost of standard delivery will be refunded. Furthermore, should you choose to keep certain items and only return parts of your order, the delivery cost will not be refunded.

The refund will be made to the same payment method you used to place the order. We aim to make the refund as soon as possible and at the latest within 14 days of us receiving the items back or you providing evidence of having sent back the items. If you have not received your refund within 14 days, please contact Customer Service and we will help you.

We will give you a full refund for any returned item provided that it is returned in the same condition as it was in upon your receipt. If an item in any way has been damaged, soiled, washed, altered or worn (other than to try the item on) and the value of the item has been reduced, we have a right to make a deduction on your refund with an amount corresponding to the diminished value of the item or decline a refund altogether. So, treat your products with care please.

7. Defects

Is there a problem with the item you ordered? According to applicable consumer protection legislation, all products must be free from defects, meaning that they shall conform with the contract of sale, be fit for purpose, and perform like any other products of the same type. Please submit your complaint to us if this is not the case, we're happy to help.

We will, depending on the item, relevant defect and your request, offer to repair or replace the item with a new one for any item deemed defective. If this is impossible or would generate disproportionate costs, we will offer you a price reduction or refund depending on your preference.

If an item you have received is defective and you notice the defect within 30 days after your receipt of the item, you may choose to follow the instructions in section 6 (Returns). Please indicate that the item was defect in the return form or in your communication with Customer Service.

8. Our Liability

All reasonable efforts are made to ensure that information in our Online Store is accurate, complete, and current. Despite our best efforts, information may occasionally be inaccurate, incomplete or out of date. We are not bound by any such information if you realised or should have realised that the information was inaccurate, incomplete or out of date.

We do our best to accurately display and describe the attributes of our products in the Online Store regarding measurements, composition and colours. However, the colour you may see depends on your device. Our measurements are only approximate values to better estimate the model or fit of that specific item. It is not a guarantee of the actual measurements of the item you receive since the final measurements may vary depending on the material used in its production. If you are not satisfied with the item you ordered, you may return the item. Please see section 6 (Returns).

What happens when things go really wrong? In case of an event beyond our control occurs, and which we are not able to reasonably overcome or anticipate, we will no longer have an obligation to fulfil our contract with you. Such an event might include government action or omission, new legislation, labour law conflict, war or danger of war, major disturbance of public order, sabotage, extreme weather conditions, fire, explosion, pandemic, epidemic, virus, and natural disasters. If any of these events occur, we are not obliged to compensate you for any damages. Please note that you as a consumer always have the right to cancel your purchase under any such circumstances.

9. Complaints and dispute resolution

If you have a complaint regarding any of our products or services, please let us know by contacting Customer Service at hello@walero.uk.

We adhere to applicable alternative local dispute resolution mechanisms for the settlement of customer complaints.

We adhere to applicable mandatory consumer protection legislation and we have no intention of excluding or restricting such rights you may have through these Terms.

10. Severance

If any clause in these Terms is found to be unenforceable for any reason, this will not affect the enforceability of any other clause in these Terms.

11. Company Information

Walero Ltd
Registered office: Unit 5, Avenue Business Park Brockley Road, Elsworth, Cambridge, CB23 4EY, United Kingdom
Registered number: 08266419 VAT no: GB195 6595 48

Contact Details: Customer Service
Email: hello@walero.uk
Phone: +44 (0)1223 847617 (Landline call charges apply. Rates may vary)