ONLINE SHOP TERMS & CONDITIONS
1. General
Important information about these Terms and who we are.
Welcome to our Terms and Conditions. Please read them carefully before making a purchase, as they explain what you can expect from us and what we expect from you.
When we refer to “we”, “us” or “Walero”, we mean Walero Ltd.
These Terms apply when you place an order through the Walero Online Shop on our website (the “Online Shop”).
These Terms apply to all products sold through the Online Shop, including Walero Active garments, Walero Motorsport garments and Walero merchandise.
By placing an order you agree to be bound by these Terms. Please ensure that you have read and understood them before making a purchase.
To place an order you must be at least 18 years old, have the legal capacity to enter into contracts, and provide a valid email address and delivery address within the United Kingdom.
Orders placed through the Online Shop are intended for personal use only. Orders may not be placed for corporate, commercial or self-employed activities, and we do not issue commercial VAT invoices for corporate purchases.
We reserve the right to amend these Terms from time to time. The Terms applicable to your purchase will be those accepted at the time of purchase. As we do not archive previous versions of the Terms, we recommend saving a copy when placing an order.
2. Prices and Delivery Charges
Information about product pricing, delivery charges and promotions.
All prices displayed in the Online Shop include VAT but exclude delivery charges, unless otherwise stated.
Delivery charges are displayed during checkout before you complete your purchase.
Full details of delivery charges and options are available on our Delivery & Returns Policy page.
Our current UK delivery structure is:
Orders over £50 qualify for free UK delivery, while orders under £50 are charged a £4.95 delivery fee.
We may occasionally offer promotions, discount codes, gifts or other offers. These offers are valid only for the period specified and under the terms associated with them.
Promotions cannot be combined unless explicitly stated.
Discount codes must be entered before completing your purchase in order to apply.
3. Ordering
How orders are placed and when a contract is formed.
To place an order, add your chosen items to the shopping bag using the “Add to bag” button. You may review and amend your order before proceeding to checkout.
By clicking “Complete purchase”, you are submitting an offer to purchase the items in your shopping bag.
After placing your order you will receive an automatic order confirmation email confirming that we have received your order. This email does not constitute acceptance of your order.
A binding contract is formed only when we send you a shipping confirmation email, confirming that the order has been dispatched.
We reserve the right not to accept an order for operational, legal or commercial reasons. This may occur, for example, if an item is out of stock, if a pricing error has occurred, or if we suspect the order is being placed for resale purposes.
If payment has already been taken for an order that cannot be fulfilled, we will refund the amount using the original payment method.
4. Payment
Information about accepted payment methods and payment processing.
You can pay for items purchased through the Online Shop using debit card, credit card, Apple Pay, Google Pay, Klarna, PayPal or Microsoft Pay. Availability of payment methods may vary depending on device or payment provider.
We accept Visa, Mastercard, American Express and Maestro cards.
By using a payment card you confirm that the card belongs to you or that you are authorised by the cardholder to use it.
All payments are subject to validation checks and authorisation by the relevant payment service provider. If the payment provider refuses to authorise payment, we will not be liable for any delay or non-delivery.
You are responsible for providing a correct email address and for informing Walero if your email address changes. Walero reserves the right to send payment requests and order communications to the email address provided.
Walero also reserves the right to assign or pledge claims for payment arising from purchases made through the Online Shop.
5. Delivery
Information about delivery options and estimated delivery times.
Delivery options and estimated delivery times will be displayed during checkout based on your delivery address.
Full details of delivery options and delivery charges can be found on our Delivery & Returns Policy page.
We currently deliver within the United Kingdom only.
Orders over £50 qualify for free UK delivery, while orders under £50 are charged a £4.95 delivery fee.
Once your order has been dispatched, you will receive a shipping confirmation email containing delivery information.
Although we aim to deliver within the estimated timeframe, delivery may occasionally be delayed due to circumstances beyond our control. If your order does not arrive within the expected timeframe, please contact hello@walero.uk and we will assist you.
6. Returns
How to return items and when refunds apply.
Changed your mind? No problem.
Full details of our returns process are available on our Delivery & Returns Policy page.
Under the Consumer Rights Act 2015, you have the right to withdraw from your purchase within 14 days of receiving your order.
In addition to this statutory right, Walero offers an extended 30-day returns period.
To start a return, please register your item via our DPD Returns Portal:
https://our-returns.dpd.co.uk/WALERO_RETURNS
Once registered, you will receive a DPD QR code allowing you to drop your parcel at any UK Post Office free of charge.
Returned items must be unworn (apart from trying on), unwashed and returned in the same condition as received with all labels and tags attached.
Items returned without their original labels or tags may not be eligible for a full refund.
For hygiene reasons, sealed items such as underwear cannot be returned once the seal has been broken.
Only items purchased through the Online Shop may be returned through this process.
Refunds
If you return an item within the 14-day statutory cancellation period, we will refund the order value and the standard delivery cost (if applicable).
If you selected a delivery upgrade, only the cost of standard delivery will be refunded.
Returns made after the statutory cancellation period but within our extended 30-day returns window will be refunded for the item value only. Delivery charges are non-refundable in these cases.
Refunds will be issued to the original payment method within 14 days after we receive the returned items.
We recommend keeping proof of postage until your return has been processed, as we cannot accept responsibility for items lost in transit.
If a returned item shows signs of wear, washing, damage, alteration or is returned without its original labels or tags and its value has been reduced, we may make a reasonable deduction from the refund or decline the refund.
Please treat your Walero products with care.
7. Defects
What to do if an item you receive is faulty.
Products sold in the Online Shop must comply with applicable consumer protection legislation and must conform to the contract of sale, be fit for purpose and meet reasonable expectations of quality and performance.
If you believe an item is faulty or defective, please contact hello@walero.uk as soon as possible.
Where a product is confirmed to be defective, we may offer repair, replacement, price reduction or refund depending on the nature of the issue and applicable consumer law.
Where appropriate, defective items may be returned through the returns process described in Section 6.
Use of Products
Our products are designed for sporting and active use. Normal wear and tear, damage caused by misuse, accidents, improper care or use outside the intended purpose of the product will not be considered a manufacturing defect.
8. Product Care
Guidance on caring for your Walero garments.
To ensure the longevity and performance of Walero garments, please follow the care instructions provided on the garment label.
We cannot accept responsibility for damage resulting from failure to follow the recommended care instructions, including incorrect washing, tumble drying where not advised, use of harsh detergents or fabric softeners.
Damage caused by improper care will not be considered a manufacturing defect.
9. Motorsport Products
Information relating to Walero Motorsport garments.
Certain Walero Motorsport garments are certified to FIA Standard 8856-2018 and SFI 3.3 specifications, as indicated on the product label and product description.
Walero motorsport socks comply with FIA 8856-2018 but are not SFI 3.3 certified and are not covered by the Walero Motorsport warranty.
The Walero Track Day Top (WTD) is designed for comfort and performance during track use but is not FIA or SFI certified and is not covered by the Walero Motorsport warranty.
Where applicable, FIA and SFI certified Walero Motorsport garments are covered by the Walero Motorsport Warranty Policy.
Walero Motorsport garments are designed and certified in accordance with applicable safety standards as stated on the product label. However, motorsport is inherently dangerous and no protective garment can eliminate all risks. Walero shall not be liable for any injury, loss, damage or competition-related losses arising from the use of motorsport products beyond the remedies available under applicable consumer law.
10. Our Liability
Limitations of liability and circumstances beyond our control.
We make reasonable efforts to ensure that information in the Online Store is accurate and up to date. However, errors may occasionally occur. We are not bound by inaccurate information where you knew or reasonably should have known that the information was incorrect.
Product descriptions, measurements and colours are displayed as accurately as possible but may vary depending on your device. Measurements are approximate guides only and may vary slightly due to manufacturing tolerances.
If an event beyond our reasonable control prevents us from fulfilling our obligations — including extreme weather, fire, pandemic, labour disputes, government action or natural disasters — we will not be liable for failure to perform our obligations during such events.
Nothing in these Terms affects your statutory consumer rights.
11. Complaints and Dispute Resolution
How to contact us if something goes wrong.
If you have a complaint regarding our products or services, please contact hello@walero.uk.
We will make every effort to resolve complaints quickly and fairly.
We adhere to applicable consumer protection legislation and dispute resolution procedures. Nothing in these Terms limits your statutory rights.
12. Severance
What happens if part of these Terms becomes unenforceable.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
13. Company Information
Walero Ltd
Unit 5, Avenue Business Park
Brockley Road
Elsworth
Cambridge CB23 4EY
United Kingdom
Company Number: 08266419
VAT Number: GB195 6595 48
Customer Service
Email: hello@walero.uk
Phone: +44 (0)1223 847617