PRIVACY & COOKIES POLICY

1. Introduction

We take your privacy seriously and only collect personal data when it is necessary to provide our services or improve your experience.

This policy applies to anyone using our website and services, including our online shop. We only process your personal data where it is necessary and justified.

Like most websites, we use cookies to ensure the website functions properly and to improve user experience. Where cookies are not strictly necessary, we will ask for your consent through our cookie consent banner.

In this policy, “we”, “us” and “our” refer to WALERO LTD. For more information about us, see Section 16.

2. How we use your personal data

In this section we set out:

• the categories of personal data we may process
• the purposes of the processing
• the legal bases under data protection law

2.1 Usage data

We may process data about how you use our website and services (“usage data”).

This may include:

• IP address
• geographical location
• browser type and version
• operating system
• referral source
• length of visit
• page views
• navigation paths
• timing and frequency of visits

Usage data is collected through analytics tools and is used to analyse website performance and improve our services.

Legal basis: legitimate interests (monitoring and improving our website and services).

2.2 Account data

Account data may include your name and email address.

This information may be used for:

• operating our website
• providing services
• maintaining security
• communicating with you

Legal basis: legitimate interests.

2.3 Profile data

Profile data may include:

• name
• address
• phone number
• email address
• profile pictures
• gender
• date of birth

This data is used to enable and monitor your use of the website and services.

Legal basis: legitimate interests.

2.4 Service data

Service data includes information you provide when purchasing products or using our services.

This may include:

• name
• delivery address
• phone number
• email address
• order details

This data is processed to:

• fulfil orders
• provide customer service
• maintain records

Legal basis: performance of a contract and legitimate interests.

2.5 Publication data

Information you publish on our website or through our services may be processed for the purposes of enabling such publication and administering our website.

Legal basis: legitimate interests.

2.6 Enquiry data

If you contact us with an enquiry, we may process the information you provide in order to respond to your enquiry and offer relevant goods or services.

Legal basis: consent.

2.7 Customer relationship data

This may include your contact details and information contained in communications between you and Walero.

We use this information to:

• manage customer relationships
• communicate with customers
• maintain records

Legal basis: legitimate interests.

2.8 Transaction data

Transaction data includes information relating to purchases made through our online store.

This may include:

• contact details
• order information
• transaction details

Transaction data is processed to:

• supply purchased goods
• process payments
• keep proper financial records

Legal basis: contract performance.

2.9 Notification data

If you subscribe to our email notifications or newsletters, we may process your name and email address in order to send you updates, newsletters or other communications you have requested.

The legal basis for this processing is your consent.

2.10 Marketing Communications

If you purchase products from our online shop or subscribe to our updates, we may send you emails about our products, services, news, promotions or events that we believe may be of interest to you.

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in any marketing emails or by contacting us at info@walero.uk.

We will only send marketing communications where permitted by applicable data protection and electronic communications laws.

2.11 Correspondence data

We may process information contained in or relating to any communication that you send to us (“correspondence data”). This may include the content of the communication and metadata associated with it.

This data may be processed for the purposes of communicating with you and maintaining records of correspondence.

The legal basis for this processing is legitimate interests, namely the proper administration of our website and business and communication with users.

2.12 Legal claims

We may process personal data where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

The legal basis for this processing is legitimate interests, namely protecting our legal rights and the legal rights of others.

2.13 Risk management and professional advice

We may process personal data where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice.

The legal basis for this processing is legitimate interests, namely the protection of our business.

2.14 Legal obligations

In addition to the specific purposes described above, we may process personal data where necessary to comply with a legal obligation to which we are subject.

2.15 Third-party personal data

Please do not provide another person’s personal data to us unless we request it or you have their consent to do so.

3. Who we share your personal data with

We may disclose personal data where necessary to:

• members of our corporate group
• insurers or professional advisers
• suppliers or subcontractors providing services to our business

Such disclosures are limited to what is reasonably necessary.

3.1 Payment providers

Financial transactions relating to our website and services are handled by our payment providers:

• PayPal – https://www.paypal.com/en/webapps/mpp/ua/privacy-full
• Apple Pay – https://www.apple.com/uk/legal/privacy/data/en/apple-pay/
• Google Pay – https://payments.google.com/payments/apis-secure/get_legal_document?ldo=0&ldt=privacynotice&ldl=en-GB
• Klarna – https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_gb/privacy

We share transaction data with these providers only to the extent necessary to process payments, issue refunds and resolve payment-related enquiries.

3.2 Website hosting and technical providers

Our website and online shop may be hosted and supported by third-party technology providers. These providers process personal data only where necessary to operate the website, maintain security and support our services.

4. Transfers outside the UK or EEA

Some of our service providers may operate outside the UK or European Economic Area.

Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as:

• adequacy decisions
• standard contractual clauses approved by the European Commission

5. How long we keep your personal data

We do not retain personal data longer than necessary for the purposes for which it was collected.

In many cases personal data will be retained for 12 to 24 months, unless a longer retention period is required for legal, contractual, accounting or regulatory reasons.

6. Keeping your data secure

We take appropriate technical and organisational measures to protect your personal data.

These measures include:

• secure servers
• encrypted connections
• secure data storage systems

While we take all reasonable precautions, transmission of information over the internet cannot be guaranteed to be completely secure.

7. Amendments to this policy

We may update this policy from time to time by publishing a new version on our website.

You should check this page periodically to stay informed of any changes.

8. Your rights

Under UK data protection law, you have the following rights:

• the right to access your personal data
• the right to correct inaccurate data
• the right to erase personal data
• the right to restrict processing
• the right to object to processing
• the right to data portability
• the right to withdraw consent
• the right to complain to a supervisory authority

If you believe your data protection rights have been breached, you may contact the Information Commissioner’s Office (ICO).

9. Third-party websites

Our website may contain links to third-party websites.

We are not responsible for the privacy policies or practices of these websites.

10. Personal data of children

Our website and services are intended for individuals aged 16 or over.

We do not knowingly collect personal data from children under the age of 16.

11. Updating your information

Please contact us if the personal information we hold about you needs to be corrected or updated.

12. About cookies

A cookie is a small file containing an identifier that is sent by a web server to a web browser and stored on your device.

Cookies help us:

• remember preferences
• improve website functionality
• analyse website usage

Where cookies are not strictly necessary, we will request your consent through our cookie consent banner.

13. Cookies that we use

We use cookies for purposes including:

• authentication
• website security
• maintaining shopping cart functionality
• personalisation
• analytics
• remembering cookie preferences

14. Cookies used by service providers

We use Google Analytics to analyse website usage.

Google Analytics gathers information about website usage by means of cookies. The information collected is used to create reports about website activity and improve our services.

Google’s privacy policy is available here:
https://www.google.com/policies/privacy/

We may also use MailChimp for email marketing services.

MailChimp privacy policy:
https://mailchimp.com/legal/privacy/

15. Managing cookies

Most browsers allow you to block or delete cookies.

Instructions for managing cookies can be found here:

Chrome: https://support.google.com/chrome/answer/95647
Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Safari: https://support.apple.com/en-gb/guide/safari/sfri11471/mac
Edge: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy

Please note that blocking cookies may affect the functionality of the website.

16. Our details

This website is owned and operated by WALERO LTD.

Registered office:
Unit 5, Avenue Business Park
Brockley Road
Elsworth
Cambridge
CB23 4EY
United Kingdom

Company Number: 08266419

Business address:
Meadowcroft
Aislaby Road
Eaglescliffe
Stockton-on-Tees
TS16 0QN

You may contact us:

• by post at the address above
• via our website contact form
• by email at info@walero.uk
• for customer service enquiries at hello@walero.uk